INDIMO Inclusive Digital Mobility Toolbox
The INDIMO Inclusive Digital Mobility Toolbox contains tools helping developers, policy makers and service operators to develop and implement accessible and inclusive mobility solutions.
The INDIMO Toolbox supports a user-centric design approach thus avoiding the necessity to retrospectively make changes to software applications, infrastructure and transport services. The project developed the Toolbox according to the seven principles of Universal Design:
- equitable use
- flexibility in use
- simple and intuitive use
- perceptible information
- tolerance of error
- low physical effort
- size and space for approach
while also considering cybersecurity and privacy.
The toolbox will also expand the concept of equitable use to social, spatial and economic inclusiveness in accessing digital on-demand transport services.
Who will benefit of the Toolbox?
The INDIMO Inclusive Digital Mobility Toolbox provides recommendations and advice to:
- Design digital transport solutions that are better tailored to citizens’ needs, especially those of users who experience barriers in using digital services, by means of the UDM – Universal Design manual;
- Design universally understandable interfaces between transport end-users and the digital mobility system, through the UIL – Universal interface language manual;
- Ensure data protection and cybersecurity in digital transport solutions, by means of the CSG – Cybersecurity and privacy assessment guidelines;
- Evaluate the compliance of digital mobility solutions and services with the universal design principles, through the online SPET – Service and policy evaluation tool.
How to use the INDIMO Toolbox?
The INDIMO Toolbox is intended for a practical use, providing direct access to three interactive documents (the UIL, the UDM, the CSG) and a self-assessment tool (the SPET). Each tool provides access to project results such as research insights, methodologies, surveys, exercises, documents and templates and a list of recommendations. All provided materials are open access and they can be used to analyse, evaluate and re-design all kinds of digital mobility services.
Start navigating the tools by simply clicking on the related box or read the detailed descriptions below before accessing the selected one. By using the navigation menus, it is always possible to return to this section of the website and explore the other tools.
Universal Design manual
The Universal Design manual (UDM) will be based on the analysis of user requirements and feedback from real-life applications in the pilots. The manual will build on the seven principles of universal design, while also considering cybersecurity and privacy. It will expand the concept of equitable use to social, spatial and economic inclusiveness in accessing digital on-demand transport services. The focus will be on the interaction between users and the digital transport system through user interfaces on multiple devices (e.g. mobile, desktop, interactive equipment or information display). Enablers and barriers for the use of mobility services in general will also be identified.
By following the principles of Universal Design and considering relevant accessibility standards and regulations at European level, guidelines for developers and operators have been derived with best-practice examples and lessons learned.
The UDM has been validated in co-creation workshops involving the INDIMO Co-creation Community. Further validation and testing of the applicability of the UDM will be carried out in the pilots. Feedback from the pilots will be used to revise and improve the UDM.
Universal interface language manual
Nowadays, offering effective information to all possible kinds of users is vital, especially when it comes to mobility. To overcome the language and socio-cultural barriers, INDIMO will adopt the Universal Design approach to the design of interfaces and communication campaigns for accessible transport services. Proper communication in public spaces and transport hubs includes both wayfinding and information seeking and the overall user experience. Such communication must reach users before and during their journeys, especially in critical situations or emergencies.
Starting from an in-depth analysis of the state-of-the-art and the collection of users’ needs and requirements, the Universal interface language icons will contain a catalogue of symbols, icons, images and signals. These guidelines will include the theoretical framework behind the catalogue, recommendations and tools supporting the interfaces design and examples of application.
The Universal interface language manual complements the Universal Design manual.
Cybersecurity and privacy assessment guidelines
The guidelines highlight the specific aspects of data protection and cybersecurity that need to be considered when designing user-centred and personalised digital services, from unclear privacy policies to cyber-threats. To this end, the guidelines provide an in-depth analysis of data protection and cybersecurity issues in inclusive digital mobility solutions, derived from a desk study and interviews with experts.
The guidelines include a collection of best practices and a cybersecurity risk assessment framework that has been applied to the innovative mobility and logistics solutions implemented in the pilots to derive cybersecurity requirements and security evaluation criteria. In addition, methodological tools and recommendations provided support to the cybersecurity risk assessment (e.g. templates supporting a cybersecurity-by-design approach) and to improve privacy assessment criteria, data protection and cybersecurity through the INDIMO Policy Evaluation Tool . We paid special attention to gender issues related to cybersecurity.
Service and policy evaluation tool
The tool supports policy makers when evaluating digital mobility solutions and services before their deployment in terms of compliance with the principles outlined in the INDIMO Inclusive Digital Mobility Toolbox . The tool is based on insights from the deployment case studies explored in the first phase of the project and co-created with the INDIMO Co-creation Community.
The INDIMO tools support a user-centric design approach thus avoiding the need to retrospectively make changes to software applications, infrastructure and transport services. The Toolbox is developed according to the seven principles of Universal Design: equitable use, flexibility in use, simple and intuitive use, perceptible information, tolerance of error, low physical effort, size and space for approach – while also considering cybersecurity and privacy. The toolbox will also expand the concept of equitable use to social, spatial and economic inclusiveness in accessing digital on-demand transport services. Practically, the information contained in the UDM, UIL and CSG forms the base for the recommendations included in the results of the SPET.