INDIMO Inclusive Digital Mobility Toolbox

What is it?

The INDIMO Inclusive Digital Mobility Toolbox is an interactive set of 5 online tools, intended for a practical use and available in six different languages. It offers access to the INDIMO  methodologies and the research documentation, including templates and examples of their use.

Who is it for?

The INDIMO Inclusive Digital Mobility Toolbox has been developed to help developers, policy makers and service operators to design and implement accessible and inclusive mobility solutions for all kinds of digital mobility and delivery services.

How can the Toolbox support you?

The INDIMO Inclusive Digital Mobility Toolbox provides recommendations and advice to:

  • Design digital transport solutions that are better tailored to citizens’ needs, especially those of users who experience barriers in using digital services, by means of the UDM – Universal Design manual.
  • Design universally understandable interfaces between transport end-users and the digital mobility system, through the UIL – Universal interface language manual.
  • Ensure data protection and cybersecurity in digital transport solutions, by means of the CSG – Cybersecurity and privacy assessment guidelines.
  • Evaluate the compliance of digital mobility solutions and services with the universal design principles, through the online SET – Service evaluation tool.
  • Identify, select and filter a list of recommendations derived from our research with end users in the INDIMO Recommendations browsable list.

Each tool provides access to project results such as research insights, methodologies, surveys, exercises, documents, templates and a list of recommendations. All provided materials are open access and they can be used to analyse, evaluate and re-design all kinds of digital mobility services.

Take a look at the Toolbox flowchart to choose your navigation style

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Access the tools in different languages


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Read more about the INDIMO Toolbox goal and definition


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The INDIMO Toolbox supports a user-centric design approach thus avoiding the necessity to retrospectively make changes to software applications, infrastructure and transport services. It aims at expanding the concept of equitable use to social, spatial and economic inclusiveness in accessing digital on-demand transport services. The project developed the Toolbox according to the seven principles of Universal Design while also considering cybersecurity and privacy:

  • equitable use
  • flexibility in use
  • simple and intuitive use
  • perceptible information
  • tolerance of error
  • low physical effort
  • size and space for approach