People lacking digital skills
People lacking digital skills are people who for any reason have low familiarity with the digital world. Such people are hardly aware of available services and, in some cases, they are only familiar with devices which are not powerful enough to run latest digital mobility applications. As a consequence, compared to digitally skilled people, they may have a more limited knowledge about the surrounding transport network, since physical wayfinding and signage are slowly disappearing everywhere (e.g. city maps, front offices, info points) while the amount of online information is increasing.
On average older people belong to this group, therefore they must rely on the support of more skilled members of their family, peers or community in order to use such services.
In the context of INDIMO, new digital mobility services should ensure information is easily accessible also to people belonging to this group.